Frequently Asked Questions

Question Our Products

There aren’t many everyday products around us are made with 316 Austenitic Stainless Steel especially at 1.2mm thickness and large sizes. 316 Austenitic Stainless Steel is usually used for small surgical instruments and boat parts. Less Litter Box is not stamped out of an assembly line. Entire process from the raw material to manufacturing to arrival at your door is laborious by nature so research our products, question everything and email us if something is confusing and incomplete, we’re constantly learning from our customers and improving our web experience. care@lesslitterearth.com

Who are we besides Less Litter?

We’re industrial designers and cyclists from California.

What is 316 Austenitic Stainless Steel?

Not all stainless steel is created the same. 316 Austenitic Stainless Steel is not "stainless steel", "high quality" "metal", galvanized steel or aluminum. 316 Austenitic Stainless Steel Grade is used to make Swiss watches, surgical instruments and marine applications due its extreme high corrosion resistance. This is above high-end commercial kitchen equipment grade such as Miele and All-Clad. This steel is highly valuable, desirable and not many consumer prouducts are made of 316 stainless steel. In the end of Less Litter Box’s usage, they can be melted down and repurposed as new and turn into something useful to the world again, infinitely without degradation.

There is a dedicated Marine Grade Stainless Steel specialty section at Home Depot. Visit your local Home Depot store and do further research.

What about those stainless steel food tray litter box?

Stainless steel food trays that are currently sold as a cat litter box are made of 201 stainless steel and have been dipped in a chemical bath to slow down corrosion. This is one of the lowest stainless steel grades that is used for applications intended to be replaced. Actual product value and the production cost of these trays are ~$8.

Modular Design & Manufacturing Process

What is Unibody Design?

Less Litter Box is designed without seams, crevices, rivets, adhesive, joints, dead corners, interlocking or moving parts to truly last a lifetime. Our goal is to not have repeat customers replacing litter boxes and parts, the world cannot afford to be wasteful and cannot afford plastic litter boxes.


Why Modular Design?

Less Litter Box System is designed to be modular and purchased separately as needed. This is to encourage mindful consumption and reduce unnecessary consumption.

Why round?

Cats biologically move in circular motions when they eliminate. Less Litter Box circular interior allows cats to fully utilize its entire unobstructed interior space and make full circular motions whereas rectangular litter boxes are restricted to their narrowest measurement.

Design & Manufacturing Process

We do not outsource design, tooling or mold creation. All of our products are designed, researched and manufactured by us in California and our partner’s (not vendor’s) specialized facility in Southern China.

Each Less Litter Box is hand and machine-made, not stamped out of a machine on an assembly line like a plastic box. This means allow ~0.25 inch tolerance on each side of the diameter and light visible welding line, this is a normal occurrence for steel production at Less Litter Box sizes and thickness.

When stainless steel is new, it’s natural to have light visible scratches. They become less visible over time as the material is used and becomes even finish.

Raw Material

All of our materials exceed US, and European Union standards, including Germany.

316 Austenitic Stainless Steel (Third-party certified in Switzerland)
100% Platinum-Cured Silicone (LFGB grade, European Union standards, including Germany.)

Type of Litter & Scoop

What kind of litter can I use?
Any litter type can be used. We highly discourage using clay-based and scented litter. They are harmful to inhale and harmful to our planet.

Do I need a special scoop for a round litter box?
No, you do not need a special scoop for a round litter box. Use any type of scoop of your choice and scoop by following the circumference of the litter box.

Does it have a non-stick coating?
No, we do not use non-stick coating or finishing. Not only non-stick coating is toxic for all animals, humans and environment but also requires frequent replacement because they chip and wear out quickly with digging and scooping scratches. Our products are designed and set up to last a lifetime.

How to prevent litter sticking on the bottom?
Keep the litter level above the Minimum litter level line indicated on the box. Greater depth is the best method. Keep the litter level so that the clumps cannot reach the bottom no matter how much your cat digs. Addition to this method, Less Litter Box interior is fine satin finished to reduce sticking.

Care & Maintenance

Avoid
Avoid using abrasive substances or steel wool. Avoid leaving stainless steel to soak in solutions that contain chlorine, vinegar, or table salt, as long-term exposure. Avoid chloride-containing cleaners like disinfectants and bleach. Avoid scented soap or cleaning agent.

How to deep clean?
1. Set up a monthly regular cleaning routine. 2. Empty the entire box 3. Soak it in hot water + natural, unscented dish soap or castile soap for 5 miniutes and rinse. 4. Enzyme cleaner or gently scrub with baking soda and a little warm water. 5. Dry off the box completely. 6. Refill the litter box above the Minimum litter level.

Shipping & Return

US Shipping
48 Contiguous States- Complimentary shipping

Alaska & Hawaii- Email us at care@lesslitterearth.com and include product name, quantity and shipping zipcode

Return Policy
See Refund Policy page

Shipping Material

We ship 100% plastic free using biodegradable/compostable corn-based packing, paper, cardboard and paper tape. Biodegradable paper insert is made by G.F. Smith, a UK manufacturer.

Why we don’t offer free shipping
There is no such thing as free-return shipping, every free-return-shipping product is already factored return fee into the final price. Our return rate is less than 1%, for this reason, we do not add “free return shipping fee” into our final price and charge 99% of our satisfied customers. We ask that you chip-in to cover the additional return and restock cost only when needed. See Refund Policy page for detail or email us at return@lesslitterearth.com.

Online returns in the US alone create 5 billion pounds of landfill waste and 15 million metric tons of carbon dioxide emissions annually. Before purchasing our products, research our products, absorb all of the available information, email us with questions if something is unclear, confusing or incomplete- care@lesslitterearth.com

Los Angeles Local Pickup

Email care@lesslitterearth.com to receive $25 credit for Los Angeles local pickup and further instructions

Pre-order

Why pre-order?
316 Austenitic Stainless Steel prodction cost at our litter box size is high by nature. Pre-order enables us to secure pre-negotiated raw material and production cost, avoid overproduction and share cost savings. Pre-order is the most cost effective method to produce and deliver to your home

Pre-order delivery dates

Pre-order delivery dates may change for any reason such as unexpected production and carrier delays

Pre-order updates
3-4 pre-order updates and timeline are sent to the confirmed email address.

Pre-order cancellation fee
$15